Join Exposant 3 (E3): The Power of People at the Heart of Technology!

Exposant 3 is a consulting firm specializing in business management and information technology, dedicated to empowering organizations in their digital and organizational transformation journeys.

👉 Your Opportunity at Exposant 3

We believe wholeheartedly in respectful and human-centered management, where trust, expertise, and the satisfaction of collective achievements are at the core of our values. At Exposant 3, we offer more than just a job: you’ll join a team where process automation, artificial intelligence, and technology modernization are everyday realities. People are at the center of everything we do.

🚀 Our Vision?

Enabling you to unlock “the power of human Exposant 3”:

• The power of the individual: Your commitment is recognized and valued.
• The power of the team: Deep collaboration where support and shared successes are celebrated.
• The power of the company: A unified vision driving ambitious, collective goals.

If you’re committed to growth, eager to contribute to major projects, and want to thrive within a people-focused, innovative, and rapidly expanding company, Exposant 3 is your next career destination!

CRM Functional Analyst – Responsibilities and Key Duties

• CRM Solution Design: Partner with clients to understand their business needs, processes, and objectives, and translate them into effective CRM functional requirements.
• Process Mapping and Optimization: Analyze, map, and optimize business processes within CRM platforms to drive efficiency, user adoption, and data integrity.
• User Support and Training: Deliver training sessions, user documentation, and ongoing support to ensure successful CRM implementation and adoption.
• Configuration and Testing: Configure CRM solutions according to business requirements, execute system testing, and validate solution effectiveness before deployment.
• Continuous Improvement: Monitor CRM trends, system performance, and user feedback, and proactively suggest enhancements to maximize CRM system value.
• Collaboration: Serve as a liaison between business stakeholders, end users, and technical teams to ensure successful delivery of CRM projects.
• Troubleshooting: Identify, investigate, and resolve CRM functional or process issues to maintain a reliable system environment.

Required Skills and Qualifications – CRM Functional Analyst

• Education: Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• Experience: At least 3 years of experience as a Functional Analyst working with leading CRM platforms (such as Microsoft Dynamics 365, Salesforce, or equivalent).
• Analysis: Strong ability to analyze and document complex business requirements and transform them into functional CRM system specifications.
• Technology Savvy: Familiarity with CRM best practices, workflows, data management, and system integrations.
• Communication: Outstanding verbal and written communication skills, able to collaborate with both technical and non-technical audiences.
• Problem Solving: Demonstrated experience with issue resolution and continuous process improvement in CRM environments.
• Adaptability: Curiosity and motivation to stay up-to-date with CRM technology trends and new platform features.

Preferred Qualifications for CRM Implementation and Support

• CRM certification (such as Salesforce Administrator, Dynamics 365 Functional Consultant, etc.)
• Experience with process automation, reporting, and dashboard development within CRM solutions.
• Understanding of data migration, CRM integration with third-party applications, and APIs.
• Experience working in consulting, professional services, or large-scale digital transformation projects.
• Bilingualism (French/English) is an asset.

Why Build Your CRM Analyst Career at Exposant 3?

• Involvement in innovative digital transformation and CRM initiatives with dynamic clients.
• People-driven, inclusive culture that prioritizes your development and well-being.
• Continuous learning, including access to the latest in CRM best practices and emerging technologies.
• Join a team where collaboration, creativity, and results are recognized and celebrated.
• Support for professional certifications and career advancement.

Apply Today – CRM Functional Analyst Jobs at Exposant 3

If you are ready to accelerate your career in CRM functional analysis and make an impact in a forward-thinking company, apply now! Exposant 3 welcomes candidates from diverse backgrounds and is committed to fostering an inclusive, equal opportunity workplace.